The best way to make a complaint is via the Queensland Government online form.

Please also refer to our privacy statement.

Anonymous complaints will be accepted and dealt with. However, anonymous complaints are often more difficult to deal with if further information is required. In addition, if no contact details are provided, complainants will not receive information about the outcome of any action taken by us.

From 1 January 2020, a person may make a human rights complaint under the Queensland Human Rights Act 2019.

As a public entity, we must act and make decisions in a way that is compatible with human rights.

You can complain if you believe we have breached your human rights.

We must respond to your complaint within 45 working days. If we do not respond within 45 working days, or you believe our response is inadequate, you can then complain to the Queensland Human Rights Commission (QHRC).

If you are deaf, or have a hearing or speech impairment, phone the Ethical Standards Unit through the National Relay Service (NRS) on the numbers listed below:

TTY users, phone 13 36 77 and ask for the number you need.

Speak and Listen (speech-to-speech relay) users, phone 1300 555 727 and ask for the number you need.

Internet relay users, connect to the NRS on https://www.accesshub.gov.au/about-the-nrs/nrs-call-numbers-and-links and ask for the number you need.

If you would like further information about the National Relay Service, phone 1800 555 660.

• When we receive your complaint, we will acknowledge that we have received it.
• We will deal with your complaint and aim to resolve it. We may contact you for further information.
• We will write to you and let you know the outcome. Most complaints are resolved within 30 days however some complaints are more complex and take longer. We will keep you informed if this is the case.
• If for some reason we cannot deal your complaint (for example, the issue is outside our jurisdiction), we will write to you and let you know.

Customer complaint statistics

A ‘customer complaint’ is a complaint about the service or action of the department, or its staff, by a person who is apparently directly affected by the service or action.  The following statistics relate to customer complaints received.

Period 01/07/2023 to 30/06/2024

Customer Complaints Received 22

Customer Complaints resulting in further action 22

Customer Complaints resulting in no further action 0

Management of complaints policy (PDF, 235 KB)

Customer complaints procedure (PDF, 255 KB)

Public Interest Disclosure Procedure (PDF, 519 KB)