The Alarm & Financial Management teams provide services and advice to us, our customers and the broader community regarding the management and monitoring of automatic fire alarms, including unwanted alarm activations.
Alarm monitoring is a service to ensure buildings that are either prescribed under legislation or have elected to receive a direct fire brigade response, be provided that service in an appropriate time.
This service is provided to over 8,000 premises across Queensland. The Alarm & Financial Management teams pride themselves on the delivery of effective and efficient services that contribute to:
- a safer Queensland community by helping to ensure buildings have fit for purpose and functioning fire safety systems
- awareness and reduction of unwanted alarm activations
- administration and management of premises and emergency contact data, to ensure that turnout locations and contact details are up to date for fire communication dispatch
- accounts administration
- alarm monitoring technical support
- national conversations and decisions about industry best practice, legislation, and Australian Standards
- ensuring we meet statutory obligations
Contact Us
Alarm Management
Queensland Fire Department
GPO Box 1425 Kedron Qld 4031
Alarm Connections and Alarm Disconnections
Phone: 1800 449 992
Email: qfes.monitoring@qfes.qld.gov.au
ASE Technical Support
Phone: 1800 289 785
Email: qfes.asesupport@qfes.qld.gov.au
Data Management
Emergency Contact Information
Phone: 1800 836 133
Email: qfes.data@qfes.qld.gov.au
Contract and Account Management
Transfer of Ownership, Alarm Management Charge (AMC) Invoicing, Unwanted Alarm Activations, Invoicing Account Updates
Phone: 1800 571 151
Email: qfes.alarms@qfes.qld.gov.au
Debt Services
Debt Recovery, Payment Plans, Financial Hardship
Phone: 1800 571 151
Email: finops.systems@qfes.qld.gov.au
