How to call Triple Zero (000) and report a fire in Queensland

In an emergency, every second counts. If you see a fire or any emergency that requires urgent assistance, call Triple Zero (000) immediately. This service connects you to police, fire, and ambulance services anywhere in Australia, including Queensland.

Below is a step-by-step guide to ensure your emergency call is handled quickly and effectively. 

When to call

  • If you see a fire, smoke, or smell gas.
  • If someone's life or property is at risk due to fire or another emergency.

How to call

  • Dial Triple Zero (000) from any phone (mobile or landline). The call is free.
  • The operator will ask if you need police, fire or ambulance. Say fire.
  • Describe the emergency calmly and clearly.
  • Provide your location - clearly state the street address (including suburb and nearest landmarks). If you’re unsure of the exact location, describe your surroundings to help pinpoint it.
  • Follow the operator's instructions.
  • Stay on the line and don't hang up until the operator tells you to.

You can also call Triple Zero (000) in the Emergency+ app on your smartphone. If you're unsure of your exact location, the app displays your location coordinates. The app also features what3words and a "drop a pin" function, making it easier to describe your location during an emergency.

Tips for calling in an emergency

  • Stay calm: take a deep breath and speak clearly. This helps the operator understand the situation.
  • Be prepared to answer questions: operators may ask for details like what you see, the size of the fire, or any injuries.
  • Know your location: if you're in a rural or remote area, ensure you can describe your location or use GPS coordinates. 

If you are deaf or hard of hearing

There are many ways to contact emergency services if you are deaf or have a hearing or speech impairment. 

You can:

  • Call Triple Zero (000) through the National Relay Service
    • For teletypewriter (TTY) users, call 106 (this service is text-based and available 24/7)
    • For SMS relay text 0423 677 767. Include: 000, fire, your name, location and details of emergency, and type GA (go ahead) at the end of your message
  • Use the Emergency+ app, which provides location information to Triple Zero (000) operators and has an option to connect through the National Relay Service. 

For more details, visit the National Relay Service website.

Translated resources for non-English speakers

We understand that emergencies can be overwhelming, especially if English is not your first language. The Queensland Fire Department provides translated safety resources in multiple languages to ensure everyone has access to life saving information. Visit our translated resources page to access guides on fire safety and emergency response in your language.

Using an interpreter

If you need help calling Triple Zero (000), an interpreter can be arranged. To ask for an interpreter say, 'I want a [say your language] interpreter'. This service is free. 

Parents and teacher information

Teach children about Triple Zero (000) 

Young children are capable of learning how and when to dial Triple Zero (000), a fun way to do this is by playing the Triple Zero kid's challenge.

By teaching a child what happens when they dial 000 in an emergency and practising with them (without actually placing a call), it could one day save their life - and yours.

Need emergency help during or after a flood or storm?

132 500 is the number to call if you need the assistance of the State Emergency Service (SES) in non-life-threatening emergency situations, during floods and storms or other similar events. If the situation is life threatening, always call Triple Zero (000).

Remember: always call Triple Zero (000) first for emergencies. Do not hesitate. Early reporting saves lives and protects property.

For more fire prevention tips and resources, visit our Safety and education page.

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